Policy Of Returns

To offer you always the best prices we have a very tight margins and to avoid costs we ask you to collaborate with us.

So when you buy in Runnics We suggest you:

  • Use The Guides and Recommender Sizes found in The chips of product and that will help you to choose the most suitable size for you.

 

  • If you have any questions about our products, conditions or delivery times, you can always contact our customer service.
  • Remember that we work with dozens of vendors and brands and return processes and conditions may vary. In each product sheet you will be able to see the specific conditions of both shipping and return of each vendor.
  • When you want to make a return is very important that you put in Contact us so we can help you and follow the process.

In any of the cases Runnics Our Double Guarantee offers you:

  • Within 3 Days from the date of your purchase to make a change or refund.
  • Follow-up of your return regardless of the vendor or brand that supplies the product to us.
  • The Agile Management of your return with a return commitment in a maximum period of 15 days from the time you sent the returned product (*).
  • In the form of each product we indicate the conditions of return marked by our suppliers.

(*) As long as the product has reached the destination store and all the conditions detailed below are fulfilled.

Return cases

Unwanted product

When you want to return a product that you have purchased in Runnics, because it doesn't fit you, you don't like it... etc.

In this case you only have to keep in mind that the products must be in the same condition that you received them, without using them and in their original box, packaging and with their original labels. Please be sure to properly package the item by following these instructions, and without sticking any labels or tape on the original box of the item.

Provided that these conditions are fulfilled, Runnics will return you the full amount of your order. Shpping costs for you return will be at your own cost.

Please contact us to manage these returns.

Wrong Product

If you have mistakenly received a product other than the request, we will manage a collection at no cost to you, and whenever possible, we'll send you the right product. If It is not possible to send the product, you will be paid the full amount of your order. Please Remember that we need the products to be found unused and in their box, packaging and with their original labels.

Please contact us to manage these returns.

Defective Product: Guarantee Management

Runnics, together with the suppliers and manufacturers of the products, covers the management of guarantees due to manufacturing defects.

Warranty Management does not cover natural wear and tear for the use of such products.

Warranty claims requiring a verification process will involve a somewhat longer resolution period. Where the guarantee is accepted, it shall be replaced by the same article whenever possible, or the amount of the product shall be paid.

If the warranty is not accepted, the product will be re-shipped again, which will have an additional charge.

Please contact us to manage a warranty.

Returns Free With Paypal

 

Now you can buy without worries if you pay with PayPal in Runnics! you can return what you want without commitment (same as always) with the added advantage that PayPal can reimburse you for return expenses. To benefit from this promotion it is imperative to activate it before making the payment of your order. No Can Do Retroactively.

How Works?

  1. You have to be a PayPal customer or create an account in PayPal to be able to enjoy this service. This promotion must be activated before payment of the order is made.
  2. You can activate the promotion now by clicking on the following link:
    https://www.paypal.com/us/webapps/mpp/returns

Please Note that there is a limit amount for PayPal reimbursements. Please read carefully on the Paypal Your terms and conditions and make sure that the shipping charges for the return may be covered. If you need Help or have any questions, please contact us.